Intro Before I get into the material of this post I want to refer you to an article written last week by Sal Soghoian, click here. The information that he provides regarding user automation is exactly what makes the process described in this post possible.
In case you are not aware, Zendesk is a web-based helpdesk application that is cloud hosted and quite popular. They have an email API that allows agents to create a ticket with a simple email.
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